Customer Service Form
Please fill out this form and we will get back to you as soon as possible to address your computer problem:
Name
Company
Email
Address
City
State
Zip
Phone
Symptoms
Will not turn on (no lights)
Will not boot but will turn on
Freezing / Locking up
Errors / Blue screen
Operating slower than normal (basic operations or internet functions)
Multiple pop-up's / Browser hijacks
Virus that cannot be removed or quarantined
New noises such as clicks, whines, grinding, etc.
Strange or erratic behavior
Computer Type
if "other" please define in description
Computer Manufacturer
if "other" please define in description
Operating System
if "other" please define in description. Linux and Unix users please define flavor and version
More Information Please makes sure to include approximate date and time of incident. List specific programs or functions that are causing errors but not error codes or numbers. List symptoms that are not covered above in this area also.
Current Business Customers Please describe where the machine is located as well as the local IP address if possible (see how)